Account Manager ( System Integrators /Resellers) - #1120653

• Account Manager - (IT Hardware & System Integration)

• Up to $7000 (Negotiable)

• 5 days / Office Hours

• Located in the East
   

＜Responsibilities＞

• Act as the primary contact for addressing client concerns and requirements.

• Foster and enhance client relationships to establish long-term partnerships by engaging with key business leaders and stakeholders.

• Keep detailed and up-to-date client records, including contract updates and renewals.

• Collaborate with customers and internal cross-functional teams to deliver solutions promptly and effectively, aligning with customer expectations.

• Gain in-depth knowledge of our products and services to effectively identify opportunities for upselling and cross-selling.
  Respond to customer inquiries and requests, ensuring their needs are met effectively.

• Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

• Monitor accounts to ensure customers receive services that align with their budgets and requirements.

• Maintain high customer satisfaction by delivering outstanding service on a daily basis.

• Regularly collaborate with internal team members to review progress, identify improvements, and address customer needs.

• Prepare detailed progress reports for clients and internal management.

• Clearly communicate the status of monthly or quarterly initiatives to stakeholders, both internal and external.

• Track and forecast key account metrics to ensure optimal account management.

• Gather and analyze customer data to gain insights into behavior and preferences.

• Identify opportunities for upselling, cross-selling, and contract renewals, sharing updates with management.

• Serve as a customer advocate, prioritizing enhancements to the buying experience.

• Monitor and evaluate customer usage of products and solutions to identify trends and areas for improvement.

• Collaborate with Sales and management teams to onboard new customers and nurture existing relationships.

＜Requirements＞

• Diploma or Bachelor’s degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field.

• At least 4 years of experience in account and customer management roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager, with preference for candidates familiar with the IT sector.

• Strong knowledge of network and cybersecurity in the enterprise and government sectors, along with familiarity with the local IT market.

• Excellent critical thinking and problem-solving skills.

• Proven ability to communicate, present, and influence key stakeholders across all organizational levels, including executive and C-suite.

• Demonstrated success in managing multiple account management projects simultaneously while maintaining a high level of attention to detail.

• Consistent track record of meeting or exceeding quotas, with positive customer feedback.

• Strong interpersonal, verbal and written communication, and presentation skills.

• Exceptional listening and negotiation abilities.

• Skilled in strategizing and building strong relationships with customers and team members.

• Experienced in delivering client-centric solutions tailored to customer needs.

• A natural relationship builder with integrity, reliability, and maturity.

• Proficient in collecting, tracking, and analyzing large datasets.

• Self-driven and able to excel in a results-oriented environment.

• Hands-on experience with bid management processes.

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267