Customer Service Officer (6 Months Contract) - #1120618

Summary: This position will be responsible to provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction. This position will be reporting to Manager - Customer Service and based in Tuas, Singapore.

 

Responsibilities:

• Execute Customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.

• Perform invoicing of Customers’ orders accurately and efficiently and respecting local laws and Jotun procedures.

• Coordinate the activities within the Customer Service Department assuring that orders are processed in a timely and efficient manner, promoting lean solutions and best practices.

• Manage Customers’ complaints in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

• Actively handle Customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.

• Verify, enter and review system prices accurately with the Customer’s purchase orders and sales orders. Communicate with Sales and Customers to minimize communication gaps.

• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and On-Time In-Full (OTIF).

• Handle approved Sales Returns with appropriate information on charges and create credit note when required.

Qualification: 

• Bachelor's Degree with minimum 1 year of relevant experience in Customer Service.

• Proficient in verbal and written English.

• Ability to multi-task, prioritize, and manage time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Familiarity with CRM systems and practices.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results

• Builds a useful network of contacts and relationships and utilizes it to achieve objectives

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

• Creates a stable and re-assuring work atmosphere; supports and encourages team in difficult times; is firm and reliable

• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgment

What we offer

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies.

• A supportive and inclusive company culture where you can be your authentic self.