Service Desk Agent (Urgent Hiring) - #1120587

Key Responsibilities

• Provide first call resolution via phone/email for IT incidents.

• Troubleshoot and escalate issues to L2 engineers when needed.

• Track cases, update customers and ensure closure within SLA.

• Assist with Active Directory password resets and MS Outlook support.

• Deliver a great customer experience every time.

Requirements

• Diploma in IT or related fields.

• Min. 1 year IT helpdesk / desktop support experience.

• Knowledge of Windows OS, MS Outlook, Active Directory.

• Strong communication and problem-solving skills.

• Willing and able to work on shift rotations.