Retail Supervisor (Team Lead) - #1120565

Job Responsibilities:

Sales & Guest Engagement: 

• Conduct sales transactions and generate revenue at various retail stores and carts. 

• Provide excellent guest service and interact positively with guests in a friendly and courteous manner. 

• Promote and upsell merchandise to maximize revenue. 

• Recognize and respond to both internal and external guest needs. 

Retail Operations: 

• Operate cash registers and handle various payment modes accurately. 

• Maintain accurate stock control, merchandise displays, and perform timely stock replenishments. 

• Ensure visual merchandising standards are met within assigned zones. 

• Support the Assistant Store Manager and Store Manager in all aspects of store operations. 

Team Leadership & Coaching: 

• Mentor and coach team members to enhance performance and service standards. 

• Motivate Retail Associates to focus on guest engagement and upselling. 

• Delegate duties and oversee all facets of zone operations to ensure smooth functioning. 

Planning & Job Knowledge: 

• Demonstrate broad and up-to-date knowledge of products, services, and operational procedures across the resort. 

• Plan efficiently, manage priorities, and anticipate future operational needs. 
  

Job Requirements:

• Minimum GCE ‘N’ Levels or equivalent. 

• Minimum 2 years of supervisory experience in a retail environment. 

• Experience in F&B or retail operations is advantageous.

• Basic computer knowledge. 

• Effectively bilingual for ease of communication with guests. 

• Strong leadership and communication skills. 

• Ability to lift and handle stock items (~10kg) when required. 

• Flexible in performing various roles during shifts (e.g., break coverage, floater). 

• Basic knowledge of visual merchandising is preferred. 

• Reliable, proactive, and service-oriented. 

• Adaptable and able to work in dynamic retail environments. 

• Able to perform shift work, including evenings, weekends and public holidays.