Service Admin / Technical Support Admin - #1120516

Responsibilities:

• Prepare Maintenance package/contracts

• Prepare and send servicing schedule to customer 

• Responsible for administrative support including liaison with clients, vendor, procurement and other engineering function to ensure provision of seamless after-sales services to clients

• Entering of data into system and to maintain projects/service records and files

• Correspond with clients for projects/service related matters

• Liaise with customer/vendors, procurements and engineering department to prepare after-sales services

• Schedule the service activities for service engineer

• Assign service tasks to appropriate service engineer, track status
  Schedule timely service scheduling and ensuring all parties are kept informed

• Be the primary customer and staff contact person and liaison officer for all service work booking

• Develop an annual service calendar and proactively contract all end user to renew service contracts

• Handles the service tools

Requirements:

• High school diploma or equivalent

• Computer literate with good knowledge in Microsoft Office

• Good command in English and Mandarin, Bahasa Malaysia is a plus - to liaise with multilingual associates

• Team player with good communication skills

• Possess high level of integrity, self-motivated personality and willing to learn attitude

• Must be able to maintain confidentiality and exercise discretion