Customer Service Officer/Executive - #1120486

Job Scope:

1. Operations

• Increase enrolment through engagement of customers.

• Handle and ensure smooth fee collection.

• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.

• Greet all visitors and ensure that all security procedures are upheld.

• Prepare and submit reports.

• Ensure safety and health of children at all times.

• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.

• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

2. Administration

• Ensures the centre administration functions smoothly.

• Coordinate and distribute Centre correspondence.

• Maintain appearance of reception and office and common areas.

• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.

• Coordinate and ensure office equipment is in working order.

• Liaise with suppliers to ensure timely delivery of goods and services.

• Handle claims for petty cash accounts.

3. Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.

• Maintain positive relationships with parents, children and co-workers.

4. Personal Development 

Attend training workshops, conferences in order to maintain and improve professional competence. 

5.Others

• Undertake any other adhoc duties or projects as assigned by Supervisor.

Job Requirements:

• Minimum 'A' level, Diploma or equivalent

• 2 to 5 years' related working experience 

• Comfortable to work Overtime if needed

• Team player with strong analytical skill, integrity with strong sense of confidentiality

• Able to multi-task and work independently 

• Good interpersonal skills and willing to learn attitude

We regret that only short-listed candidates will be notified