Outlet Executive | Compass One & Toa Payoh - #1120484

Reporting to the Outlet Manager, your responsibilities include but are not limited to: 

Operations 

• Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows. 

• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements. 

• Be attentive to the maintenance and cleanliness of common areas. 

• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved. 

• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet. 

• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS). 

• Perform customer recovery pertaining to customers’/ public’s comments and feedback.

• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours. 

• Perform daily headcount check on contract cleaners according to the contract agreements. 

• Provide administration support to Outlet Manager in reports writings. 

• Responsible for ensuring licensees’ daily sales received, are correct and being bank in. 

• Ensure cash handling procedures are compiled to at all times. 
   

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements 

• Mentor and supervise service staff on food handling, service conduct, and compliance to standards

• Required to prepare meals such as toast making and hot foods based on the company's SOPs

• Preparation of hot and cold beverages from scratch and premix

• Advice on operational needs and service consistency

• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability

• Monitor sales and provide monthly sales reports with recommendations for business reviews with management

• Handle cashiering duties, customers’ complaints and operational issues

• Other work scope as required by business needs
   

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses

• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues

• Ability to foster positive working relationships

• Working hours: 6 days per week, rotating shifts