Customer Service - Export (Transport Provided) - #1120304

Mon to Fri 9am – 5.30pm (Mon to Fri) 9am – 1pm (Alternate Sat)

East Area

16 Days Annual Leave

Performance Allowance + AWS

͙Job Scope:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answers all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to informed customer on any irregularity

• Good communication among all related department concern Eg Ops , Warehouse , Traffic , planning team

• Always ensuring that the Airfreight rates apply is correct and updated .

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

• Proficient in Microsoft applications due to job nature

• 2 year's experience within the same industries / field

EA License No: 19C9611 
EA Personnel Reg No: R1761270 Tracia Ling Qian Hui