AIX Field Service Engineer - #1120292

Key Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.

• Internally explains difficult or sensitive problems building consensus with team and customers.

• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.

• Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends.  Main point of contact for all digital tool issues within site and with HQ. 

• Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques. 

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Have knowledge of Applied' s digital products and applications.
  Knowledge of Equipment and Fab Operations.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

• Uses Applied Problem Solving Technique for the issue resolution framework.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations.