Patient Service Associate (Ang Mo Kio) - #1119966

• Based at Ang Mo Kio Medical Centre

• 5.5 working days

• Comfortable with administrative work and dealing with patients

Job Summary

• Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.

• Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.

Job Description

Registration

• Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.

• Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.

• Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.

• Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.

• Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval.

• Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.

• Adhere to policy and standard operating procedures.
   

Cashiering and Medical Records Management

• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.

• Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).

• Accurate and meticulous in performing cashiering duty when assigned.

• When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.

• Tally and check end of day collection and supporting documents.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.

• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.

• Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.

• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.

• Attend training as assigned by Centre Manager/ Mobile Medical Services Manager

• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.

• Guides and if needed accompany patients to various stations as and when required.

• Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.