OPERATIONS MANAGER - #1119964

RESPONSIBILITIES

• Drive and develop operational excellence by improving process and / or procedures within the operations environment to enhance service level and improve productivity.

• Plan and monitor day-to-day running of business to ensure smooth progress.

• Works independently and takes ownership of issues and provides accurate and proper reports to the Management Team.

• Meet operations key performance indicators and improve on customer’s feedback.

• Set and manage strategic goals and make decisions for operational activities.

• Constantly look for improvement opportunities and streamline the process.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.

• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses.

REQUIREMENTS 

• Minimum diploma holder in any field.

• Strong people management skills and leadership qualities.

• Resourceful, good team player and able to multi-task.

• Good analytical, organizational and problem-solving skills.

• Excellent time management skills and the ability to organise his own team effectively and efficiently.

• Able to work in a fast-paced and dynamic work environment.

OTHER DETAILS

• Working location: Choa Chu Kang

• 6 days per week