Executive (Service Excellence) - Ubi - $3100 - #1119676

11 Months Contract

Working Location: Ubi

Working Hours: Mon to Thu (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Job summary:

The Staff Officer, Service Excellence plays a crucial role in assisting the day-to-day operation of a responsive Feedback System, including evaluating and acting on public feedback, liaising with relevant Department/Unit on follow-up actions, including service recovery. The officer will also assist in the implementation of service excellence plans and policies including to assist in monitoring, collating and generating organisation’s feedback statistics.

Key responsibilities:

• Act on day-to-day public feedback received, including to monitor and resolve the feedback within expected standards.

• Assist in implementation of service excellence plans and policies, which includes working and communicating with relevant Department/Unit.

• Monitor, collate and generate timely and accurate force wide feedback statistics for analysis and presentation, when needed.

Qualifications and Skills:

• Minimum bachelor’s degree in any discipline.

• Good Microsoft office skills.

• Good writing and interpersonal skills in liaising with internal and external stakeholders.

• Detailed and meticulous in planning.

• Motivated and takes initiative.

• Able to work independently with minimal supervision.

• Able to work well in a team.

• Knowledge of organisational services, operations, and public safety measures is an advantage.