Frontline Customer Service Officer - #1119642

About the Role

We are looking for a dedicated and customer-oriented individual to join our team as a Frontline Customer Service Officer. You will be the first point of contact for drivers and passengers, delivering exceptional support and helping to create a positive experience

Responsibilities

• Provide professional and personalised support via hotline, in-person, and email channels.

• Communicate knowledgeably and passionately about company services and values.

• Identify root causes of issues and collaborate with other teams to drive continuous improvement.

• Go beyond problem-solving to deliver service excellence and exceed customer expectations.

Requirements

• Able to work effectively in a fast-paced, high-intensity start-up environment.

• Excellent communication skills with the ability to interact confidently with people from diverse backgrounds.

• Strong initiative, with a willingness to go the extra mile for both internal and external stakeholders.

• Calm, composed, and skilled in negotiation and conflict resolution.

• Independent, yet a strong team player who keeps colleagues updated on developments.

Additional Information:

• Location: Midview City

• Working Hours: Monday to Friday, 10:00 AM – 7:00 PM

• Salary Range: SGD 2,300 – SGD 2,400

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Han Tze Jian | EA Personnel No.: R1658384