End User Computing Support | 5 Days - Clementi [DAPH] - #1119028

Location: Clementi
Work hours: Standard 9.00am to 6.00pm (Monday to Friday)

Objective:
To deliver comprehensive support for end-user devices and services, ensuring high availability, performance, and user satisfaction across all support levels.

Key Responsibilities:
Level 1 & 2 Support:

• Device setup, configuration, and maintenance (desktops, laptops, mobile devices, peripherals).

• Basic troubleshooting for hardware/software issues.

• Software installation and updates.

• User onboarding/offboarding and account provisioning.

• Endpoint security (antivirus, patching, encryption).

• Service desk ticket handling and resolution within SLA.

Requirements:

• Minimum Diploma in Information Technology, Computer Science, or a related field.

• At least 1 year of experience in a similar role providing end-user support.

• Familiarity with common operating systems (Windows, macOS) and productivity tools (Microsoft 365, collaboration platforms).

• Basic understanding of IT service management (ITSM) practices and ticketing systems.

• Strong communication and customer service skills.

• Ability to work independently and collaboratively in a fast-paced environment.

We regret that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. Click here to apply

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394| DAPHNE CHIAM WERN XIN| Reg No: R22111617