IT Ops Executive - #1118999

Benefits: 1 Month Completion Bonus

JOB OVERVIEW:

Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.

DUTIES AND RESPONSIBILITIES:

• Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.

• Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.

• Proactively prevent planned and unplanned outages to minimize system disruptions.

• Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.

• General AV and IT Equipment support to departments for events

• Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.

• Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.

• Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

QUALIFICATIONS AND EXPERIENCES:

• Diploma or degree in Information Technology, Computer Science, or a related fi eld.

• 1 - 2 years of proven experience in a technical support or IT operations role.

• Strong technical and troubleshooting skills to solve day-to-day problems.

• Proficiency in gathering and analyzing information.

• Working knowledge and expertise with a variety of software, hardware, and applications.

• Willingness to solve complicated problems and see projects through to completion.

• Analytical skills to study problems and records and identify solutions.

• Team-oriented attitude to help other colleagues and departments with technical problems.

• Strong interpersonal communication and relationship-building skills.

Working hours:

Mon to Fri, 8:30am to 5:30pm