IT Customer Service (Service Desk Analyst - CSA) Training provided - East - #1118675

Location: Tai Seng (TSX)
Working hours : Monday – Friday
8 to 5pm
9 to 6pm
1 to 10pm(evening shift)
Contract Duration 12 months (Renewable) + Bonus

Responsibilities

• Serve as the first point of contact for customer seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customer

• Walk the customer through the problem-solving process

• Direct unresolved issue to the next support personnel

• Provide accurate information on IT products and services

• Record events and problems and their resolution in logs

• Follow up and update customer status and information

• Pass any feedback and suggestion by customer to the appropriate internal team

• Identify and suggest possible improvement on procedure

Requirement

• ITE/diploma in IT Related studies

• Training provided, no experience is okay

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. https://sg.go.persolkelly.com/job/apply

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Registration No. R23112260 (MayThinKyu)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.