IT Application Support (Japan MNC / 5 days) - #1118653

Job description:

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.  

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Qualifications:

• Bachelor’s degree / Diploma in information technology, or a related field.

• 1–3 years of IT Application support experience in an end-user environment.

 Technical Requirements:

• Good understanding of S4 HANA module with exposure to SD, FI, MM, and CS module

• Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.

• Basic knowledge of Process Management skills.

• Knowledge or Project Management is preferable.

Soft skills and key competencies:

• Experience with incident management, service desk tools, and change management processes.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and interpersonal skills for supporting diverse user groups.

• Ability to work independently, manage priorities, collaborate effectively with Biz stakeholders / external vendors.

• Customer-focused mindset with proactive problem-solving approach.

• Strong attention to detail and ability to work under pressure.

• Ability to translate business requirements into functional solutions.

• Collaborative team player with a willingness to learn and adapt.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894