Customer Service Officer – After-sales Operations - #1118399

Job Summary:

We are seeking a detail-oriented and proactive Customer Service Officer to support our after-sales operations in the Lifting Equipment (Mobile Cranes) & Automotive (Heavy Vehicles) sector. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism.

Job Responsibilities:

After-sales Operations

1. Support for After-Sales Team.

2. Handle company billing/invoicing to customer.

3. Prepare sales related documents such as sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc.

4. Ensure sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc are scan and email customer promptly. Upload invoices to various platform as required.

5. Daily key in or import sales invoice and delivery order into accounting system, link billing/invoice to stock withdrawal item.

6. Assist sales team in following up with customer outstanding payment.

7. Maintain and create customer code in system.

8. Prepare weekly sales update and collection update.

9. Ensure e-send monthly statement of accounts to customers promptly.

10. Ensure compliance with company policies, procedures, and regulatory requirements.

11. Reply customer enquiry emails and answering calls.

12. Handle incoming calls, directing calls to the appropriate departments or individuals if required.

13. Handle mail and deliveries, distributing them to the appropriate recipients.

14. Assist in handling office supplies and stationery.

15. Assist with any other administrative tasks. 

16. Assist in any ad-hoc task if required.

17. You may be assigned to new task from time to time.

Job Requirements:

1. Minimum GCE ‘O’ Level or equivalent; diploma preferred.

2. Min 2+ years of experience in after-sales or customer service admin roles, preferably in lifting equipment or heavy-duty automotive sectors.

3. Strong communication and coordination skills.

4. Proficient in Microsoft Office (Excel, Word) and service/finance management systems i.e. Zoho and AutoCount.

5. Able to multitask and work independently in a fast-paced environment.

6. Able to handle confidential information with discretion.