IT Support Officer (M365) - #1118377

Working location: Tai Seng

Mon to Fri 9am – 6pm

Salary: up to $3,500

Role Summary

Provide professional, expert-level support and administration of the Microsoft 365 cloud environment, ensuring a secure, reliable, and high-performing IT infrastructure across the company and fleet operations.

Job Duties

• Research, design, develop, and deploy Microsoft 365 solutions independently.

• Administer and maintain the Microsoft 365 environment to ensure reliability, performance, and security.

• Act as the first point of contact for issue escalation within the fleet.

• Serve as primary standby helpdesk support after office hours and on weekends.

• Monitor system health; analyze and test systems regularly for optimal performance.

• Conduct annual hardware refresh for endpoint devices and network equipment for the fleet.

• Perform system updates, backups, and restorations as required.

• Collaborate with internal teams to optimize functionality and user experience.

• Handle IT onboarding and offboarding processes for new hires and leavers.

• Document system configurations, processes, and IT user guides.

• Provide high-level troubleshooting support onsite and offsite (including vessels) and coordinate with vendors.

• Travel internationally to provide IT support to vessels when vendors cannot resolve issues remotely.

• Manage IT procurement and vendor relationships effectively.

• Maintain up-to-date IT hardware and software inventory.

• Conduct daily, monthly, and annual IT operational checklists.

Minimum Requirements

• Minimum 1 year experience managing and administering Microsoft 365 environments.

• At least 2 years experience as Level 1 IT Support in a mid to large enterprise.

• Strong customer service, communication, and problem-solving skills.

• Ability to work both independently and collaboratively in a team environment.

• Minimum 2 years’ technical experience in setting up or supporting networks and firewalls for SMEs.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)