Banking Telesales Officer (Basic + Attractive comms!!) - #1118290

Loan Telesales

12 Months contract

Basic (Up to $2,800) + Incentive (Up to $5,000!)

Working Location: Changi

Working Hours: 09:00 hrs – 18:00 hrs (inclusive of 1-hour lunch break)

Job Description:

 To Promote Unsecured Facilities to our existing customer base via Telemarketing Services. 

Key Accountabilities

•          To meet all set productivity targets required by the business including call productivity targets

•          To meet all set sales targets of required accounts / volume by the Distribution channel

•          To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members 

•          To ensure prompt follow up with customers when required by call of duty

Responsibilities

1.   Customer Service Management

•          Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.

•          Ensure customer knows exact product features / benefits before he applies for the product.

2.   Control and Compliance Management

•          Ensure adherence of all established rules of engagement before, during and after sales duties.

•          Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.

•          No customer information is allowed to be shared / revealed to any third party at all times.

Note: This job description acts as a guideline and the job duties may include tasks that are not outlined 

above. 

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. 

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