Assistant Manager, Learning & Development (Ref 25905) - #1118274

Responsibilities

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations. 

• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.

• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.

• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery. 

• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.  

Requirements

• Bachelor’s degree in HR, Business Administration or related field 

• More than 5 years of HR experience. L&D administration experience preferred but not mandatory

• Strong interpersonal and communication skills to build strong relationships with stakeholders 

• Supervisory experience is preferred.

• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage. 

Licence no: 12C6060