Customer Service Specialist - #1118120

About the role
 

We are looking for a Customer Service Specialist at RESSTE HOLDING PTE. LTD., you'll play a vital role in delivering exceptional customer experiences. Based in our Tai Seng North-East Region office, you'll be responsible for resolving customer inquiries and providing solutions to ensure complete customer satisfaction.

Responsibilities:

• Cold calling to potential clients with the list given

• Answering incoming calls and responding to customer emails, chat messages, and other queries in a timely and professional manner

• Listening actively to customer concerns, understanding their needs, and providing tailored solutions

• Troubleshooting issues and escalating more complex problems to the appropriate team or manager

• Maintaining accurate records of customer interactions, feedback, and service recovery actions

• Contributing to the continuous improvement of our customer service processes and procedures

• Relationship building with existing and new customers

Requirements: 

• Candidate must possess at least "O" Level or equivalent

• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner

• Strong problem-solving and critical thinking skills to effectively address customer concerns

• Strong organisational and time management skills

• Bi-lingual in both English and Mandarin

• Experience in Property/Real Estate would be an advantage

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."