Field Engineer - #1117893

Duration: 3 months + Extension

Working location: Client site (Islandwide), schedule will be given on weekly basis

Working Hours: Mon - Fri, 8.30 am - 5.30 pm ( weekends & PH is off-day)

Job Description:

Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

Provide support to end users on the MS Exchange Email and Outlook client related issues.

Work with L2 / L3 Engineers to resolve user issues.

Keep track of the user reported issues and report back to central team on daily basis.

Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs.

Good knowledge of Windows OS, AD, Office 365, MS Exchange Email & Outlook Client.

2-3 years of relevant working experience, preferably from SI environment

Strong problem solving skills and positive attitude

Good coordination and communication skills with internal and external customers

Able to work independently with minimum supervision

Excellent customer management skills

EA License # 14C6941