Deputy Manager/Senior Associate, ISTD (Undergraduate Programme) (Contract) - #1117780

Deputy Manager/Senior Associate, ISTD (Undergraduate Programme) (Contract)

We are seeking a proactive and organised individual to provide administrative support for our undergraduate programme. You will play a vital role in ensuring the smooth operation of the student journey—from enrolment to graduation—by supporting academic faculty, students, and internal teams. The person reports to Deputy Director, Information Systems Technology & Design (ISTD) and is part of the administration team in the pillar.

Duties and Responsibilities

Provide day-to-day administrative support for undergraduate programme:

• Maintain accurate and up-to-date study plans, student enrolment records, academic tracks, minors, exchange programme and course selections manually or electronically.

• Liaise with faculty and student administration colleagues to support students for enrolments and academic advice, process enrolment variation requests, and monitor student progress.

• Assist with Course Instructor and Teaching Assistants (Graduate and Undergraduate) hiring and provide administrative support for onboarding, system access, submission of forms and timesheets.

• Support Global Exchange Programme mapping request checks with faculty.

• Coordinate timetables, assessments, and examination logistics.

• Act as a first point of contact for undergraduate student enquiries.

• Organise and provide support to student events, feedback sessions and briefings.

• Assist with procurement and financial-related matters.

• Other duties and responsibilities as assigned by Reporting Officer.

Qualifications

• Relevant Degree or Diploma educational qualifications, preferably with minimum two to three years of related working experience.

• Excellent communication and interpersonal skills.

• Good organisational skills and analytical mindset. Meticulous and detailed oriented.

• Resourceful and able to gather information independently and pro-actively.

• Team player with a service-oriented personality.

• Preferably with knowledge of academic regulations and university systems.