Inbound Call Center Agent (Mandarin Speaking) - Work From Home - #1117775

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback

• Manage & resolve customer’s complaints & feedback

• First contact resolution of all cases handled

• Project a positive and helpful attitude to external and internal customers

• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level

• Proficient in relevant computer applications

• Knowledge of Customer Service principles and practices

• Relevant experience in Call Center for at least 12 months is REQUIRED

• Good data entry and typing skills

• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.

• Singaporeans Only

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week

• Contact Centre environment

• Working Location - WFH after completion of 1 to 1.5 months of training

• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92