UP TO $3300 | Customer Service Officer/Executive | 1-Year | Jurong East - #1117748

Customer Service Officer / Executive

Salary: $2,600 – $3,300+ PB
Duration: 1 year
Location: Jurong East
Working Hours: Monday – Sunday (shift-based, 8am–6pm or 10am–8pm, 5 days per week)

Key Responsibilities:

• Collaborate with vendors to design and deliver modular training programs on various topics.

• Support training calibration and ensure effective knowledge retention across teams.

• Prepare reports, maintain dashboards, and monitor vendor productivity.

• Coordinate with Operations Managers to manage daily workflows and updates.

• Brief team members promptly on new processes, updates, or information.

• Manage high-priority customer cases efficiently.

• Monitor and enhance the productivity, performance, and service quality of the Contact Centre team.

• Assist in projects aimed at improving customer experience.

• Train, guide, and mentor team members to maintain consistent service standards.

• Ensure timely and accurate communication of updates to stakeholders.

• Provide constructive feedback and suggest process improvements.

Requirements:

• Diploma, A-Level, or Degree in any discipline.

• Minimum of 3 years’ experience in a similar role preferred.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office applications.

• Self-motivated, proactive, and able to work independently.

• Flexible to work shifts, weekends, and public holidays as needed.

*Note: One week of training will be provided.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message +65 9788 4066 (Cheryl) for a quicker response. - Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

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