Control Tower Analyst - #1117630

Acting as a centralized point of contact for all Transportation and Inventory related
matters with dedicated focus in managing and handling all requests and issues till closure for countries within the Asia Pacific, Greater China and Japan regions

- Working as part of a multifunctional team, acting as backup and supporting for colleagues in similar roles

- Handling and managing customer's daily queries and requests with professionalism, as well as interact and coordinate with staff within the DHL network and vendors

- Performing weekly investigation and reporting of system-to-system inventory reconciliation, identifying root causes and trends, providing corrective actions and solutions

- Monitoring in-transit shipments from origin depots, resolve issues faced during pickup, transit, customs clearance till receiving at destination depots.

- Monitoring and reporting of daily, weekly and monthly activity and performance

- Conducting weekly/monthly meetings with the customer to review actual shipments status, overall performance, inventory accuracy performance, and individual causes and resolution of issues

- Working with a range of DHL & Customer software applications (e.g. Inventory/Warehouse Management Systems, Track and Trace, Reporting A

Requirements

Good written and spoken communication skills (English)

Meticulous / strong attention to detail

Strong Analytical skills, with creative, innovative, problem solving thinking

Excellent interpersonal, communication, customer service and presentation skills

Proficiency with Microsoft Excel and other office/reporting/analysis software

Effective planning and organizing of multiple tasks within deadlines

Possess initiative to respond to customers' needs with a commitment towards service excellence

Good team player

Good knowledge of DHL's global, cross-BU services and products, Cisco Systems processes will be an advantage

Logistics or transportation operations or customer service is a plus