Guest Relations Officer, Concierge - #1117021

We are looking for a professional Guest Relations, Concierge to support our restaurant outlets at Capitaspring. The successful candidate will play a critical role in delivering professional and expert concierge services to customers.

Job Responsibilities:

• To deliver professional and expert concierge services to customers.

• To handle customer requests, reservations or enquiry via phone, email, and/or chat.

• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.

• Establish relationships with customers with a positive customer experience feeling after every contact.

• Communicate responses in a clear, professional, timely and concise manner.

• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 1 year of Call Centre / Hospitality experiences.

• Proficient in Microsoft Office (especially Excel and PowerPoint);

• Customer service oriented, result driven & good team player;

• Able to work weekends and public holidays.