Customer Insights Officer (Up to $20/hour) | Cityhall Area | Permanent Part-Time - #1117017

Location: City Hall

Mon–Fri | Choice of Shifts

Permanent with CPF + Benefits

$1,200/month ($13.50/hr) OR $1,600/month ($20/hr)

About the Role:

Join a meaningful public sector initiative as a Customer Insights Officer, where your voice helps shape services that impact the nation. You'll conduct short phone surveys using a provided script — no selling, just listening and recording responses.

Your Responsibilities:

• Conduct surveys over the phone with professionalism and courtesy

• Follow the script provided to collect accurate and unbiased responses

• Enter survey results into a computer system efficiently

• Maintain a positive attitude, even in the face of call rejections

• Deliver excellent service while gathering meaningful feedback

Work Schedule (Choose Your Shift):

• Afternoon Shift: 12:30 PM – 4:30 PM | $1,200/month

• Evening Shift: 5:30 PM – 9:30 PM | $1,600/month
  Monday to Friday only

What You’ll Receive:

• CPF Contributions

• Pro-rated Leave Benefits (7 days AL & 14 days MC)

• Medical Coverage + Dental Benefits

• Clean, comfortable office near City Hall MRT

• Supportive team environment and training provided

• Attractive Performance Bonus (up to 2 months)

Who We’re Looking For:

• GCE 'N' Level and above

• Comfortable making calls and handling rejections

• Motivated, responsible, and keen to contribute to public service

For Faster Application, please quote the job title and send in your resume to [email protected]

Go Ai Wei

EA Registration Number: R1440661

Cornerstone Global Partners

Licence Number: 19C9859