Area Manager/Operation Manager - #1116760

Job Summary

Industry: Beauty (Facial, Body, Slimming, Semi-permanent Makeup, & Nail Care)

The Brand/Area Manager will oversee operations, sales, team management, and brand development across multiple beauty outlets. This role ensures consistent brand standards, drives sales, leads store teams, and collaborates with cross-functional departments to achieve operational excellence. Candidates with prior experience in the beauty industry or a related field will be preferred.

Key Responsibilities:

1. Multi-Outlet & Operations Oversight

• Supervise daily operations of multiple outlets, ensuring SOP compliance, operational efficiency, cleanliness, and smooth workflow.

• Monitor sales performance, set targets, and drive revenue growth.

• Conduct regular audits and implement operational improvements to standardize processes.

2. Team Leadership & Development

• Recruit, train, mentor, and evaluate store management and support teams.

• Foster a motivated, customer-focused team culture.

• Develop talent and support career growth initiatives.

3. Brand & Customer Experience

• Ensure high standards of customer service and consistent brand experience across all outlets.

• Plan and execute promotions, merchandising strategies, and brand events.

• Handle escalated customer issues and implement strategies to enhance satisfaction.

4. Cross-Functional Collaboration

• Work closely with marketing, HR, supply chain, and headquarters to align operations and brand strategies.

• Provide insights from frontline operations to support business growth and brand development.

5. Financial & Operational Excellence

• Track P&L, manage budgets, and optimize resource allocation.

• Oversee staff rosters and operational planning to maximize efficiency.

Requirements:

• Bachelor’s degree or above in Business, Retail, Marketing, or a related field.

• Minimum 5 years of experience in retail/beauty store management, multi-outlet or brand management; beauty industry experience or a related field will be preferred.

• Proven leadership, communication, and team management skills.

• Strong track record in achieving sales targets and operational excellence.

• Knowledge of Singapore retail operations and HR compliance is preferred, but not essential, as we value diverse perspectives and experiences.