Customer Care - Escalation Specialist （North, $2550 + incentives , Tech company) - #1116578

Working location: Midview City (Nearest MRT: Brighthill) 
Working hours: 5 days a week rostered on both weekdays & weekends. 
Duration: 1 year renewable. 
Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts) + KPI incentives $200
Shift A: 7am – 4pm 
Shift B: 9am – 6pm 
Shift C: 2pm – 11pm

please be open to all shift, they will roster you any of the shift on a fixed basis, you may be asked your preferred shift, but ultimately will still need to follow their manpower needs.

Job scope: 

• Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families and friends, via call, email or salesforce. (No in-person handling) (within stipulated SLAs) – Average 12 cases per day

• No compliance critical mistakes

• Investigate, review, and complete all unresolved issues from all regulatory

• Monitor and report potential risks such as outages or bugs, non-compliance

Requirements

- Reliable, good attitude, willing to go the extra mile kind of personality and has good command of English
- Min O levels or equivalent 
- Handled escalation complaints before 

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below           
          
Alicia Lim Si Le           
R2197748           
EA License No. 13C6342           
Only shortlisted candidates will be contacted.Thank you           
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