Customer Service Officer | 1 Year - #1116316

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Responsibilities:

• Collaborate with vendors to design and deliver modular training for various topics.

• Support training calibration and ensure knowledge retention.

• Generate reports, maintain dashboards, and track vendor productivity.

• Work closely with Operations Managers to manage daily workflow and updates.

• Brief team members on new information and processes in a timely manner.

• Handle and manage high-priority customer cases.

• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.

• Support projects aimed at enhancing customer experience.

• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.

• Ensure accurate and timely communication of updates to all stakeholders.

• Provide constructive feedback and recommendations for process improvements.

Requirements:

• Diploma / A-Level / Degree in any discipline.

• At least 3 years of relevant experience in a similar role preferred.

• Strong communication and interpersonal skills 

• Proficiency in Microsoft Office applications and tech-savy in understanding tech terms.

• Self-motivated, independent, and able to take initiative.

• Flexible to work shifts, weekends, and public holidays when required.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://sg.persolgo.com/job/apply/14103

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)