Motor Claims Assistant - #1116118

About the role

Vincar Pte Ltd is seeking a dedicated Motor Claims Assistant to join our team. This is a full-time position that will play a crucial role in supporting our claims processes and delivering exceptional customer service.

What you'll be doing

• Handling incoming claims enquiries and guiding customers through the claims process

• Assessing claims and gathering all necessary documentation and evidence

• Liaising with repairers, assessors and other stakeholders to progress claims efficiently

• Maintaining accurate and detailed claims records in our systems

• Providing high-quality customer service and support to policyholders

• Identifying opportunities to improve claims processes and customer experience

What we're looking for

1. Previous experience working in a claims or customer service role, ideally within the insurance industry

2. Strong problem-solving and analytical skills to assess and process claims effectively

3. Excellent communication and interpersonal skills to liaise with customers, repairers and other stakeholders

4. A keen eye for detail to ensure accuracy and completeness of claims documentation

5. Proficiency in using relevant claims management systems and software

6. A customer-centric approach and commitment to delivering exceptional service

If you're excited about this opportunity and believe you have the skills and experience to make a positive impact, we encourage you to apply now.