Digital Ambassador | 1-month Contract | $15/hour - #1116078

We are seeking proactive and resourceful Digital Ambassador to support front-line healthcare users during the implementation of new systems. You will be stationed alongside with the users to provide real-time assistance, ensuring a smooth transition and effective system adoption. Responsibilities include but not limited to:

• Act as the first point of contact for front-line users during system deployment, offering hands-on support and guidance.
• Assist users in navigating the system, sharing tips and best practices to enhance their confidence and efficiency.
• Address user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
• Escalate complex issues or system errors to the appropriate technical or support teams for resolution.
• Gather feedback from users to identify common challenges and suggest improvements to enhance system usability.
• Conduct informal training sessions or one-on-one coaching to help users become proficient with the system.
• Maintain a professional and approachable demeanour to foster trust and collaboration with front-line staff.

Job Qualifications:

• Diploma in any discipline.
• Candidates with no experience are open to apply.
• Good communication and customer service skills.
• Training will be provided to understand the role and what is needed to do as lead POCs to report their daily jobs.
• On-site deployment at healthcare facilities and require flexible hours to accommodate different shifts and ensure continuous support during the deployment phase.
• This role requires flexibility to work in shifts, including the possibility of night shifts. Night shifts may fall between 6:00 PM and 8:00 AM, depending on operational needs.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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