Customer Service Intern - #1116032

What will you deliver?

- Demonstrate customer service excellence by receiving, fulfilling and following up on account orders and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.

- Prepare sales orders, delivery orders, invoices and other necessary documents to Customers

- Expedite and monitor delivery from Principals/Suppliers

- Process and expedite customers’ orders

- Leverage from internal network for existing pricing and manage freight effectively to ensure cost optimization.

- Liaise with Logistics to ensure goods are delivered on time

- Ensure customer order data accuracy in the ERP - AX.

- Process billing timely to ensure smooth accounts receivable. You also process credit notes and debit notes when required.

- Prepare quotations and perform contract review

- Follow up on quotations sent out to customers

- Provide after sales support to customers

- Create PIM for new products

- Keep master list and pricing related documents updated.

- Provide accurate periodic and adhoc reports.

- Manage and provide system filing to allow for quick retrieval of information

- Ensure world class customer service is achieved.

- Ensure compliance with Sonepar Singapore’s sales policies and procedures.

- Identify and address any issues not resolved to higher management.

Key Qualifications

-          Diploma in related discipline, minimum GCE ’O’ level

-          Excellent customer service and organizational skills

-          Possess problem-solving skills

-          Able to work under pressure and prioritize work

-          Excellent attention to details

-          Proficient in PC applications such as Excel and Word