Customer Service Officer (Live Chat Support, Telco, East, 1 day WFH) - #1115644

RecruitFirst is hiring! You will be outsourced to:

Location: East

Duration: 12 months contract

Working Hours: 5.5 days work week, Mon - Fri, 830am – 6pm, Weekends schedule (if rostered):
Sat/Sun Morning: 830am - 130pm (usually WFH) or Sat Afternoon: 12pm - 6pm (usually WFH)

Salary: Up to $2300 per month + completion bonus

Job Description:

• Livechat

• Email service tickets

• Answer Customer comments and reviews on Social media and App stores : Facebook, Instagram , Appstore, Google Play , other review sites (open comments and direct messages)

• Raise Service Request and work with IT support to close cases

• Monitor competitive activity on social media and produce weekly management report.

• OT when business / operation required             

Requirements:

• Good command of English

• Familiar with Apps and social media platforms

• IT Savvy

• Good customer service skills.

• Singaporeans only