Customer Service Executive - #1115532

Job Description

• Process customer orders/returns, handle customer web portal / e-portal.

• Liaise & co-ordinate with customers / sales & marketing / warehouse on order fulfilment and issues relating to orders / returns.

• Attend to customers’ enquiries on telephone and emails.

• Liaise & co-ordinate with suppliers / freight forwarders, product managers and warehouse to track shipments and on issues relating to incoming shipments.

• Provide reports and administrative support as necessary or upon request.

Pre-requisite

•  Minimum ‘O’ level and above.

• Preference with minimum 2 years of working experience . Experience in customer support capacity will be an added advantage.

• Patient, responsible, meticulous with positive attitude.  

• Team player with good interpersonal communication and problem-solving skills.

• Ability to multi-task and deliver within required deadlines.

• Proficient in computer skills including Microsoft office