Customer Service Officer (Pharma MNCs, Temp/Perm) #HAC - #1115457

Key Responsibilities

1. Business & Operations Performance

• Prepare financial performance reports for assigned programs.

• Represent the company in client business and operations reviews, co-leading alongside the Program Manager.

• Work with clients on new initiatives and close performance gaps.

1. Customer Service

• Provide proactive and responsive communication to client queries.

• Collaborate with internal stakeholders to maintain service excellence.

1. Operations & Order Fulfilment

• Track and monitor clients’ KPIs, resolving gaps with internal teams (Logistics, Production, Quality).

• Ensure orders are processed on time and shipments are picked up promptly with freight forwarders

1. Billing & Projects

• Ensure timely and accurate billing to clients.

• Participate in projects assigned by the Program Manager.

Requirements (Must-Have)

• Diploma/Degree in Supply Chain & Logistics Management, Operations Management, or Engineering (Industrial Engineering preferred).

• At least 2 years’ experience in an operational/3PL environment.

• Proficiency in MS Office 365 (Excel & PowerPoint).

Interested candidates please to [email protected]

Anna Chen Jiaxin -R25157621

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