Service Delivery Executive - #1115424

LGA Telecom is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering their growth. We specialize in delivering reliable, high-speed connectivity and advanced communication services. Our success is built on a foundation of technical expertise and an unwavering commitment to customer satisfaction.

We are seeking a highly motivated and customer-focused Service Delivery Executive to join our dynamic team. This role is critical in ensuring a seamless and positive experience for our clients from the point of sale through to the successful implementation and ongoing support of their services. You will be the primary point of contact for clients during the post-sales phase, managing the entire order lifecycle, including provisioning, order fulfillment, and project management. The ideal candidate is an organized, proactive problem-solver who excels at building strong client relationships and managing multiple complex tasks simultaneously.

Service Delivery & Project Management:

• Act as the single point of contact for clients for all post-sales activities, ensuring a smooth transition from the sales team.

• Manage the end-to-end delivery process for new telecom services, including but not limited to: internet circuits, MPLS networks, SIP trunks, and cloud-based solutions.

• Develop and maintain detailed project plans, outlining timelines, milestones, dependencies, and resource requirements.

• Proactively manage and coordinate with internal technical teams (engineering, network operations) and external vendors/carriers to ensure timely service delivery.

• Identify potential risks and delays in the delivery process and implement effective mitigation strategies.

Order Fulfillment & Provisioning:

• Accurately process and manage customer orders, ensuring all necessary documentation is complete.

• Oversee the provisioning and configuration of services, working closely with technical teams to meet customer specifications.

• Track order progress meticulously, providing regular updates to customers and internal stakeholders.

• Validate that delivered services meet the agreed-upon standards and specifications before customer handover.

Customer Relationship Management:

• Build and maintain strong, long-lasting relationships with assigned clients.

• Provide regular, clear, and concise communication to customers regarding the status of their orders and projects.

• Manage customer expectations effectively and handle any queries or concerns promptly and professionally.

• Conduct service implementation review meetings and handover sessions to the account management/support teams.

Required:

• Degree or Diploma in Business Administration, Information Technology, Telecommunications, or a related field.

• Proven experience (2+ years) in a service delivery, project coordination, or customer-facing technical role within the telecommunications or IT industry.

• Strong project management skills with experience managing multiple projects with competing deadlines.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

• Exceptional organizational skills and attention to detail.