Operations Manager - #1115120

Key Responsibilities

1. Operational Management

• Oversee daily operations across all departments, including front desk, nursing, specialist clinics, diagnostics, and support services.

• Ensure optimal staffing, scheduling, and resource allocation to maintain high service standards.

• Monitor patient flow, clinic turnaround times, and capacity utilization.

• Troubleshoot and resolve operational bottlenecks and service issues swiftly.

2. Strategic Planning & Execution

• Support senior leadership in planning and executing business expansion, service launches, and workflow enhancements.

• Lead cross-functional projects to streamline processes and improve operational KPIs.

• Implement technology solutions and automation tools to elevate operational performance.

3. Quality & Compliance

• Ensure adherence to all healthcare regulations, licensing requirements, and internal SOPs.

• Champion a culture of safety, cleanliness, and professionalism.

• Liaise with MOH, HCSA regulators, and external auditors for inspections and compliance matters.

4. Team Leadership & Development

• Lead, coach, and manage a team of junior operations staff and clinic executives.

• Drive performance reviews, training, and continuous development programs.

• Foster a high-morale, collaborative, and patient-first team culture.

5. Customer Experience

• Work closely with the Patient Experience team to deliver premium service.

• Handle escalated patient concerns with empathy, professionalism, and tact.

• Monitor feedback channels and drive service recovery initiatives when necessary.

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Requirements

• Bachelor’s degree in Healthcare Management, Business Administration, or related field.

• Minimum 8–10 years of relevant experience in healthcare operations, including at least 3 years in a leadership role.

• Strong knowledge of private healthcare systems, regulations (e.g., HCSA), and clinic management.

• Proven ability to manage cross-functional teams and multi-disciplinary environments.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication, leadership, and interpersonal skills.

• High attention to detail with the ability to handle complex and fast-paced situations.