Lead - Property Management - #1114755

Responsibilities:

• Lead and mentor the property management team, fostering a collaborative, high-performance culture and developing future leaders.

• Oversee day-to-day operations of ICBT, ensuring compliance with company policies, regulations, and statutory requirements.

• Maintain Grade A standards by ensuring the property is safe, well-maintained, and aligned with IOI’s sustainability objectives.

• Monitor and manage service providers, ensuring performance meets expected outcomes, service level agreements, and budgetary targets.

• Identify and mitigate risks, leading incident management and business continuity efforts to safeguard asset operations.

• Engage stakeholders effectively, building strong relationships with tenants, vendors, and partners while promptly resolving escalated issues.

• Enhance customer experience through initiatives that improve tenant satisfaction, retention, and service delivery.

• Support strategic planning and financial management, including budgeting, forecasting, and optimizing costs and revenue streams.

• Drive innovation and digital transformation to improve operational efficiency and ESG outcomes.

• Continuously review and improve processes, SOPs, and workflows to achieve operational excellence and industry best practices.

Requirements:

• Bachelor’s degree in building, Estate Management, Facilities Management, or related discipline.

• Minimum 15 years of senior level experience in property management or asset operations.

• Proven track record in leading large-scale asset operations, driving sustainability initiatives, and implementing innovative solutions in property management.

• Strong leadership and stakeholder management skills, with the ability to influence, engage, and collaborate across diverse internal and external parties.

• Deep understanding of regulatory, compliance, and industry standards governing property operations.

• Demonstrated problem-solving and decision-making skills in addressing complex operational challenges.

• Preferably a Certified Property and Facility Manager (CPFM Registered) or equivalent professional accreditation.