Concierge Specialist (Healthcare / West / S$4,500) (ID: 684890) - #1114669

Responsibilities

• Serve as the main liaison for VVIP, VIP, and CIP patients, delivering end-to-end concierge-level service throughout their care journey.

• Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical departments.

• Anticipate client needs and preferences, ensuring care and service delivery meet the highest standards.

• Manage logistics such as scheduling, transportation, documentation, and real-time communications with clients or their representatives.

• Handle sensitive and confidential information with utmost professionalism and discretion.

• Respond promptly to PLC email and phone inquiries, including referrals from General Practitioners (GPs).

• Assist clients with cost estimates, billing enquiries, insurance coordination, and payment processes.

• Maintain close communication with referring GPs, keeping them updated on patient outcomes, care pathways, and available services.

Requirements

• Diploma or Degree in Hospitality, Healthcare Administration, Business, or a related discipline.

• Minimum 10 years’ experience in client-facing roles, preferably in healthcare, aviation, luxury hospitality, or executive services.

• Strong organisational skills with the ability to manage multiple priorities efficiently.

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