Customer Service Executive (Call Centre) - #1114664

Our client is seeking a Customer Service Executive (Call Centre) to join their team!

What you'll be doing?

• Resolve customer inquiries: Formulate resolutions and respond to customer queries in a timely and accurate manner.

• Provide excellent service: Deliver outstanding customer service to callers, ensuring their needs are met with professionalism and care.

• Handle high call volumes: Efficiently manage a high volume of inquiries in a fast-paced environment.

• Adapt to diverse needs: Support both English-speaking and non-English speaking callers, utilizing your language skills to assist a wide range of customers.

Who are they looking for?

• Customer service enthusiasts: Individuals with a passion for helping others and providing exceptional customer service.

• Effective communicators: Strong verbal and written communication skills, with proficiency in English. Additional language skills are a plus to support diverse callers.

• Tech-savvy individuals: Basic computer literacy and knowledge of Microsoft Office to efficiently manage customer information and inquiries.

• Flexible schedules: Willingness to work on a 5-day work week, including weekends and public holidays, with rotating shifts.

Working Hours:

• 1 week - 5 days (including PH/weekends)

• Based on Shift Timing:

  • AM: 8am to 5.30pm

  • M: 10.30am to 8pm

  • PM:12.30pm to 10pm

  • GY: 9.30pm to 8am / 8pm to 8am

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from candidates of all backgrounds and experience levels. Your enthusiasm and willingness to learn are just as important as your qualifications!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

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