IT Infrastructure Systems and Cloud Administrator - #1114649

·       Administer and support Windows Server (2012–2022), Active Directory, DNS, DHCP, ADFS, and Office 365 environments.

·       Manage and optimize cloud infrastructure on AWS and Microsoft Azure, including provisioning, monitoring, scaling, and troubleshooting workloads.

·       Install, configure, test, and maintain operating systems, applications, and system management tools, including restoration of systems and files as needed.

·       Monitor system alerts and respond to incidents by diagnosing and resolving hardware, software, and network issues in a timely manner.

·       Collaborate with the Cybersecurity team to perform security patching, system hardening, and vulnerability remediation.

·       Perform root cause analysis, develop preventive measures, and document resolutions.

·       Support capacity planning, system upgrades, and infrastructure optimization initiatives.

·       Ensure compliance with IT service delivery processes and documentation standards, aligned with ITIL practices.

·       Coordinate and support internal and external IT audits.

·       Contribute to disaster recovery and business continuity planning, including regular testing.

·       Provide guidance and knowledge sharing to junior engineers and IT support staff.

·       Carry out other duties assigned by the IT Infrastructure Lead and the IT Infrastructure Head.