Banking Corporate Call Centre (6 Months Contract/ Rotational Shifts) - #1114492

Working hours: Rotational shift, Mon – Sun, 4 weekdays 1 weekend

Shift Pattern:

8:30am to 5:30pm/

8:45am to 5:45pm/

10:30am to 7:30pm/

11:30am to 8:30pm

Key Accountabilities & Responsibilities: 

• Interact with internal & external customers to answer customers queries related to Corporate Banking products.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Responding promptly to customer inquiries on general and transactional enquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer requests.

• Customer outreach to encourage the use of digital services.Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

• Collaborate with stakeholders to resolve all customer queries and requests.

• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.

• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.

Requirements: 

• Must have at least 1 year customer service experience in banking industry.

• Ability to multi-task and work independently.

• Excellent written and communication skills. 

• Strong knowledge of corporate products and services.

• Proficient in MS Office (Word, PowerPoint & Excel).
  

Kindly note that only shortlisted candidates will be contacted.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)