IT Support Engineer (Application Support, SQL, CRM) (ID: 682883) - #1114346

Shift Timing: 7:00 PM to 7:00 AM (Thursday to Saturday, Alternate Wednesdays)

This role provides application-level support in a manufacturing environment, with requirement of night shift operations. The ideal candidate will have experience in IT helpdesk support, MES system troubleshooting, and basic SQL/database querying.

Key Responsibilities

• Provide full IT helpdesk and end-user support during shift hours; remote assistance may be required.

• Monitor and respond to issues via Ingrasys ticketing system related to SFC/WMS and other manufacturing systems, following SOPs.

• Extract system transaction data using basic SQL queries.

• Monitor network/server health and support production/tester networks; escalate issues as needed.

• Conduct internal IT audits and training to ensure compliance with factory IT policies.

• Coordinate onboarding/offboarding processes.

• Handle IT asset procurement, installation, configuration, license renewals, and account management.

• Maintain internal knowledge base and assist in root cause analysis for recurring issues.

• Troubleshoot system/application faults and resolve hardware/software problems.

Requirements

• Diploma or Degree in Computer Science, IT, or related field.

• Minimum 1 year of IT helpdesk experience with basic SQL skills.

• Strong analytical and troubleshooting abilities.

• Basic understanding of networking (TCP/IP) and Wintel system administration.

• Exposure to MES/WMS systems is a plus.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

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