Service Manager - #1114273

Key Objectives:

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.

• Manage and motivate a team of Service Officers, Technicians, and Contractors.

• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities:

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set 

• Develop and enhance customer service processes, documentation, and SOPs.

• Mentor support engineers and foster a collaborative team environment.

• Maintain accurate service records and oversee the service lifecycle.

• Achieve business objectives and service sales targets.

Skills & Experience:

• Diploma or degree (technical/engineering background preferred).

• 3+ years of management experience in after-sales service.

• Strong communication, organizational, and problem-solving skills.

• Ability to manage multiple projects and work independently.