Customer Service Officer ($2200, Telco, Front Facing) - #1114092

1 year contract (renewable) Immediate starter preferred 
East (HQ) 9:00am to 6:00pm, Monday to Friday
Service Centre (other locations - east/central/ etc) - 11:00am to 7:00pm, Monday to Friday
Salary: $2200 basic * note that the staff will be rostered to go service center (lucky plaza/ pasir ris/ one more TBC)**

Roles:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media

• Providing accurate and timely information about the company's products or services

• Resolving customer issues efficiently and in a friendly manner

• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up

• Document/ update the Q&A depository to ensure the knowledge is updated with standard answers/ future reference

• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution

• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing

• Proficiency in using a computer, ability to quickly learn how to use different software

• Process-oriented and customer-oriented mindset

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below

Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
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