Lobby Ambassador (Hotel) - #1114065

The incumbent will be the face and host of the hotel; to meet and greet all guests at the Hotel lobby and/or COLLECTION Club Lounge; elevates and creates a differentiating guest experience for each guest

• To monitor lobby activity proactively, and spend time interacting with guests during peak morning and/or evening hours

• To approach and engage guests in conversations, obtain feedback on guest experience, discover special preferences and needs to offer appropriate recommendations to them or create unique moments for the guests.

• To ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” to all guests.

• To build relationships, connect and network with the local community and people in order to provide extra miles service for guests when required.

• To obtain timely information on service lapses through communicating with the guest and relaying it to relevant operating departments for appropriate actions to take place. After which, follow up personally with guests to ensure satisfaction.

• To inspect and maintain the clean appearance of the lobby and nearly all public areas to reflect a good image of the hotel & company. Resolve or report any concerning conditions

• To provide timely updates and coordinate with all operating departments on all activities in the hotel.

• To facilitate communications between shifts, ensuring that any ongoing guest issues are followed up on seamlessly. Records all guest preferences or opportunities in the PMS system.

• To be updated on the latest activities happening in the local area, and be able to obtain the latest information on any lifestyle-focused events relating to fashion, design, entertainment, etc.

• To undertake any other reasonable assignment by the Rooms Division Manager, as and when required.

• Be alert and report any faults, defects, and unusual activity of the property to the relevant departments.