UP$3800 Customer Service Agent (Live Chat) | East - #1114046

• 1 year contract + 1 month completion bonus, extendable depends on performance/business needs

• Working location: Eunos

• Working hours: 9am to 6pm

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers / financial representatives

• Assess appeals and put up recommendation to Managers/Head/HOD

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

• Min Diploma/Degree holder qualifications with relevant experience will be preferred

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system

• Good interpersonal and communication skills

• Possess a pleasant and cheerful disposition

• A team player who works well in a dynamic environment

• Candidates without prior experience may apply
  

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://sg.go.persolkelly.com/job

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 R1440784 (Foo May Cheng)